Refund policy

NO RETURNS ACCEPTABLE ON CLEARANCE ITEMS & SPECIAL ORDER ITEMS

 

Returning Items Purchased Online

Change of mind/Not Suitable

 

  • We will accept returns for change of mind on products purchased online within 14 days from date of receipt.
  • Goods must be unused and packed back neatly in its original packaging, with original ticketing and all accompanying instructions, manuals and other accompanying materials. Damaged packaging will not be acceptable, so please open the packaging carefully
  • A copy of the invoice or proof of purchase must be attached to all returned goods.
  • Resupply of goods due to change of mind, not suitable, wrong size/colour ordered or any other circumstances due to customer fault will incur postage 
  • If posting products back, please call or email  to obtain a Returns Authorization Number (RAN). The issue of a RAN is at store's discretion
  • Postage of returned goods is the responsibility of the person or company returning the goods.
  • Refunds will be processed using the original form of payment or at the stores discretion, excluding the original delivery charge (unless goods are returned in accordance with your statutory rights e.g. they are faulty or not as ordered).
  • Incase of refund, cost of delivery of $14.95 will be deducted from the original amount regardless of the purchase amount i.e incase your purchase came with free delivery, then the cost of delivery will  still be deducted from the refund. This is to cover the cost already incurred in providing delivery service.  
  • All returns need to returned to us within 2 weeks of approval. Failure to do so may get rejected

 

Faulty Goods

Please call or email to discuss the fault and to confirm the terms of any manufacturer’s warranty. If approved, Postage of returned goods is the responsibility of the person or company returning the goods. Depending on the nature of the fault, will arrange a repair, exchange or store credit(excluding postage fee). Proof of purchase will be required. 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. 

 

All good to be returned to the below address unless stated/advised otherwise.

Bz Uniforms

Unit 2, 15 Comserv Loop

Ellenbrook, WA, 6069